Customer Service
General Information
FAQ's Shopping Information
The Philadelphia Eagles Online Store accepts MasterCard and Visa. You may safely enter your entire credit card number via our secure server, which encrypts all submitted information.
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If you want to order by phone, or need more information, call 1-888-247-8833 (from the U.S. and Canada) 9am-10pm (EST) Monday through Friday, 10am-5pm (EST) Saturday and Sunday.
Before you call, please write down all applicable product information and have your credit card and expiration date handy. Sorry, no C.O.D.'s.
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Please see our shipping information page for details.
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The Philadelphia Eagles Online Store does not ship to PO Boxes. You must list a street address for shipping.
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The Philadelphia Eagles will accept returns within 30 days after purchase. To return an item, please do the following:
- Print out the Merchandise Return Form PDF and fill it out completely.
- Send your order and completed Merchandise Return Form to us by FedEx or insured mail (within the U.S. and Canada) or by insured parcel post. Please return your items no later than 30 days after purchase.
- International Customers: Please contact your local customs office for return of duties and taxes. Questions: 1-888-247-8833 or merchandise@philadelphiaeagles.com.
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Sales tax is charged only on orders sent within the state of Pennsylvania (7%) on taxable items. It is automatically computed on our online order form.
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It is very important to verify your order information before concluding your purchase because we cannot add to or make any changes to your order once it has been placed. Please call 888-247-8833 to cancel an order.
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Most items in the Philadelphia Eagles Merchandise catalog are featured on Philadelphia Eagles Online. However, if you would like to request a catalog be sent to you, please Click here or email your name and address to merchandise@philadelphiaeagles.com.
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Please see our size charts page for details.
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Donation requests must be directed to our Community Relations department. They can be reached by calling 1-215-463-2500.
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Yes, shopping at the Philadelphia Eagles Online Store is safe and easy. The Philadelphia Eagles website is equipped with secure online ordering capability and your personal information is only used by the Philadelphia Eagles Organization and will not be sold or distributed to anyone else.
The security of your credit card information as well as all your personal information is our top priority. Our secure server software (SSL) is the industry standard and among the best software available today for safe and secure commerce transactions. This technology encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
If you would like to order from the Philadelphia Eagles Online Store, but do not want to place an order online, you may order by phone at 1-888-247-8833.
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If you have submitted an order and wish to cancel that order, please call our customer service number, 888-247-8833.
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If you are ordering with a credit card, the billing address on your order must match the billing address on your credit card statement. If it does not, your order will decline at the point of fulfillment.
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