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| Is the item that I want to purchase currently in stock? |
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If an item is out of stock or discontinued, the product page that displays the product image and price will state that the item is out of stock. If the item is on backorder the site will show an estimated ship date. All other items should be considered in stock.
This information listed on our online catalog is the most up to date information that we have in regards to an item's in-stock availability.
Due to the very large selection of products that we carry it is impossible to guarantee 100% availability of all the merchandise that we sell. If an item that you've ordered is out of stock or backordered you will be notified by email promptly. |
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| If I place an order, how quickly will it arrive? |
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Total delivery time is equal to handling time plus time for the chosen shipping method.
Handling
Handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery.
For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.
Shipping
UPS and USPS do all of our shipping, using the fastest and most affordable option available. 2nd Day Air and overnight Saturday delivery are available on some products only. For next day delivery, the item must qualify for next day delivery according the item page, and be ordered before 5pm ET. Please note: Choosing a faster shipping method does not eliminate the handling time. The following are guidelines to use for shipping methods:
| Shipping method |
Delivery time (Does not include handling time) |
| Standard Ground |
3 to 5 Business Days (M-F, excluding holidays) |
| Priority |
2 to 3 Business Days (M-F, excluding holidays) |
| Overnight |
1 Business Day (orders received before 5pm ET) | |
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| How much does shipping cost? |
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Most of our products qualify for our low flat rate shipping charges:
$7.99 for economy ground
$12.99 for expedited
$16.99 for 2nd day air (not offered on all items)
$27.99 for overnight
$39.99 for overnight Saturday delivery (not offered on all items or to all locations)
Please note: Shipments to Alaska and Hawaii will incur additional shipping charges. Shipments to Canada will incur additional shipping charges and may be subject to Canadian brokerage fees/customs/duties.
For oversized items, the shipping costs are primarily dependent upon the size and weight of the item, the shipping method, the quantity purchased and the ship to location. To determine what the shipping costs are for an order containing oversized items, add the items that you'd like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority or Overnight shipping, begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available |
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| My item is backordered, what does this mean? |
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Sometimes we have merchandise for sale that has not yet been received at our warehouse or that has sold out and is being restocked. You can still order these items to reserve your color or size and then we'll ship it to you when the inventory is replenished.
The ship date for backordered merchandise is listed on the item's product page and you will see it when adding the item to your cart. We will contact you via email if the date changes. Please note that orders for items in backorder status will be charged to the customer's credit card at the point of sale before the item ships. If you have any questions, please call our toll-free customer service number (888) 247-8833 and one of our customer service representatives will be happy to help you. |
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| How do I obtain a donation item? |
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Donation requests must be directed to our Community Relations department. They can be reached by calling 215-463-2500 |
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| How do I request a catalog? |
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Most items in the Philadelphia Eagles Merchandise catalog are featured on the Philadelphia Eagles Online Store. However, if you would like to request a catalog be mailed to you, please email us at service@store.philadelphiaeagles.com. |
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| Where do I find Kids' drawstring garments? |
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For safety purposes, we do not sell children's garments that contain drawstrings at the hood or neck. This policy is in compliance with the U.S. Consumer Product Safety Commission. |
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| How do I contact the Eagles about a non-order related question? |
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If you have any general questions regarding the Philadelphia Eagles that are not order related, please contact us at merchandise@philadelphiaeagles.com |
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| Pricing |
| At the Philadelphia Eagles Official Online store, our commitment is to offer convenience, service and product availability online at compelling prices every day, with certain limited time offerings of merchandise at promotional prices. Merchandise offered online will usually be priced the same as merchandise offered in our Pro Shop Stores, in some cases, Pro Shop stores may have different prices or promotional events at different times. |
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| Payment Options |
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We accept Visa, MasterCard, Discover and American Express. Your credit card will be charged at the time your order is placed for the full order total, including any items that may be on backorder. We can also accept Paypal and money orders. To pay by money order call us toll-free at 888-247-8833 and place a phone order. |
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| Sales Tax |
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Sales tax is not charged on orders that are shipping to an address outside of the State of Illinois. If you are shipping The Official Philadelphia Eagles Online Store merchandise to an address within Illinois you will be charged the current Illinois sales tax rate for Cook County. |
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| Redeeming a coupon code |
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Occasionally The Official Philadelphia Eagles Online Store will run promotions and distribute coupons to its patrons via email. If you have received a coupon code and you would like to redeem it, add the items that you’d like to purchase to your cart and then begin the checkout process. Enter the coupon code on bottom of the billing page where your payment information is captured. The resulting discount will be applied and displayed on the final order review page before your order is placed. |
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| Ordering by phone |
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You can place an order by phone 24 hours a day, 7 days a week. Just call us toll-free at 888-247-8833 , and a sales representative will be happy to assist you. |
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| Group sales |
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If you are placing a large order, please contact us at: service@store.philadelphiaeagles.com or 888.247.8833 |
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| Order by fax |
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If you are faxing an order, please fax to 847.647.7081 |
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| Changing your password |
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You can change your The Official Philadelphia Eagles Online Store account password any time you like by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access Update My Account and make changes to your name, address, phone number, email address and password. |
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| Update your profile |
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You can change your The Official Philadelphia Eagles Online Store account information any time you like by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access Update My Account and make changes to your name, address, phone number, email address and password. |
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| Check the status of all your orders |
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You can check the status of all your The Official Philadelphia Eagles Online Store orders online 24 hours a day, 7 days a week by going to My Orders. You can choose to enter either your order number and billing zip code, or your email address and billing zip code. This is necessary to validate your identity.
The My Orders screen shows you every order you have placed with The Official Philadelphia Eagles Online Store and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped. |
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| How quickly will my order ship? |
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A handling time exists for every item that The Official Philadelphia Eagles Online Store sells. The handling time is the time needed to select and package your item for pick up by the carrier (i.e. USPS or UPS). A long handling time generally indicates that an item will need to be manufactured prior to delivery. The handling for an item often varies from product to product. For the most up to date information about how quickly an item can be shipped to you, check the product page that displays the product image, price and detailed description. Below the product description you will see an estimated handling time required for the item.
Total delivery time is equal to handling time plus time for the chosen shipping method. Shipping times vary according to the desired shipping method. The following guidelines should be used:
| Shipping method |
Delivery time (Does not include handling time) |
| Standard Ground |
3 to 5 Business Days |
| Priority |
2 to 3 Business Days |
| Overnight |
1 Business Day (orders received before 5pm ET) | |
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| Shipping methods and rates |
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Most of our products qualify for our low flat rate shipping charges:
$7.99 for economy ground
$12.99 for expedited
$16.99 for 2nd day air (not offered on all items)
$27.99 for overnight
$39.99 for overnight Saturday delivery (not offered on all items or to all locations)
Please note: Shipments to Alaska and Hawaii will incur additional shipping charges. Shipments to Canada will incur additional shipping charges and may be subject to Canadian brokerage fees/customs/duties.
For oversized items, the shipping costs are primarily dependent upon the size and weight of the item, the shipping method, the quantity purchased and the ship to location.
To determine what the shipping costs are for an order containing oversized items, add the items that you'd like to purchase to the cart. On the cart page, the shipping and handling costs for standard delivery are listed (for delivery within the United States). To determine what the shipping costs are for Priority or Overnight shipping, begin the checkout process. After you enter in the desired billing and shipping address you will be presented with shipping options that show the exact shipping price for standard, priority and overnight delivery (when overnight shipping is available |
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| Shipping policies and restrictions |
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The Official Philadelphia Eagles Online Store can only accept orders that are shipping to one of the following: United States, Puerto Rico, U.S. Virgin Islands and Canada. However, do note that there are certain products that can only ship within the Continental U.S. and cannot be shipped to P.O. Boxes or military addresses. Please read the product descriptions carefully to be sure the item(s) you are ordering are able to be shipped to the desired location.
Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office. |
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| Return policy |
Easy 30-Day Returns
We're committed to your total satisfaction. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price and any associated tax, within thirty (30) days of receipt of the item(s).
To return an item you don't even need to contact us first! Simply return the item via a trackable method to:
The Official Philadelphia Eagles Online Store
725 Landwehr Road
Northbrook IL 60062
To exchange an item, please call or E-mail us, so we can set up the exchange and verify the availability of your new item.
Be sure to either include your packing slip or write your order number on the outside of the package to ensure a prompt credit!
To receive either a credit toward an exchange or a credit on your charge account, please note that all returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags will be returned to purchaser at their expense and no refund will be issued. Swimwear, Underwear, Customized and personalized items are not returnable. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment. |
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| Tracking your shipment |
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In addition to receiving your tracking number automatically via email, you can obtain the tracking number of your shipment online 24 hours a day, 7 days a week by going to Access your account. From here you can click Log into account and by entering your email address and password, you can access My Orders.
The My Orders screen shows you every order you have placed with The Official Philadelphia Eagles Online Store and each order's status. Please note that this screen does not contain real-time shipping status; this information can be delayed by approximately one business day, so an item showing as open may have actually shipped. Tracking numbers are normally available approximately 24 hours after an item actually ships out. |
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