After receiving your request, a PhiladelphiaEagles customer service representative will contact the appropriate warehouse and attempt to make the change to your order. If the warehouse notifies customer service that your order has already shipped or is in the process of being shipped (e.g. is being picked and packed), the change request will be unsuccessful. If this is the case, a PhiladelphiaEagles representative will notify you that the order could not be changed. If a change request could not be honored, the shipped item can still be returned or exchanged, if desired.