After receiving your request, a PhiladelphiaEagles customer service representative will contact the appropriate warehouse and attempt to cancel your order. If the warehouse notifies customer service that your order has already shipped or is in the process of being shipped (e.g. is being picked and packed), the cancellation request will be unsuccessful. If a cancellation request could not be honored, the shipped item can still be returned, if desired. If this is the case, a PhiladelphiaEagles representative will notify you that the order could not be cancelled.

The customer will be responsible for return shipping costs and re-stocking fees if the item had shipped or was in the process of being shipped at the time of the cancellation request.